Refund and Return Policy

We accept medications that are defective, damaged, or wrongly delivered as returns. For us to accept the item as a return, it must be unused, in its original packaging, and accompanied by the invoice or proof of purchase. The request must be made within 7 days of delivery, and beyond this time, the request would not be accommodated unless mandated by law. Perishable items, temperature-sensitive medications, and those clearly noted as non-returnable are not accepted as returns except when they are defective or damaged when they arrive.

Refunds are processed after our staff receives and verifies the product. Refunds are processed within 7–10 business days using the payment mode made originally. In the event that the product was purchased cash on delivery (COD), refunds are processed as store credits or credited to your provided bank account. Any handling/shipping fees paid when purchased are non-returnable except when the return is due to our fault.

The return and refund policy that you get from us is reliable and genuinely transparent and fair when it comes to inclusion of the returns of faulty, damaged, or incorrectly shipped products within the stipulated timeframe. With us your refund is initiated as soon as you intend to and hence the verification and non-returnable products are clearly marked. The process is easy and there are certain conditions and customer support to help you